Catalent Pharma Solutions Customer Service Representative in Windsor, Canada

Job Description

Position Summary

The Customer Service Representative reports to the Director, Launch Excellence and Customer Service.

Windsor and Strathroy, Ontario are the two sites located in Canada offering softgel development and manufacturing capabilities for the Pharmaceutical and Consumer Health industries. We have a broad range of integrated formulation, manufacturing, analytical and packaging services to offer full service turnkey solutions.

Are you looking for an opportunity to expand your customer service skills to ultimately help patients live better, healthier lives? We want to hear from you!

The Customer Service Representative is responsible for managing individual customer accounts, ensuring high customer service results that promote customer retention and growth. The Customer Service Representative represents the company as the primary point of contact with our customers, and provides an integral internal link supporting Business Development activities.

The Role

  • Monitor forecast/historical sales in order to communicate with customers and Business Development Managers regarding sales opportunities and growth.

  • Develop and maintain relationships within assigned accounts; improve client utilization and product/service adoption rates.

  • Identify and resolve risks associated with the delivery and/or provision of customer contracts; manage client expectations throughout the contract.

  • Track and follow the completion of internal requirements to ensure timely response to customer. Maintain an up to date account profile sheet for individual customers to ensure accuracy of needs.

  • Complete precise and accurate sales data entry that assists in ensuring company profitability.

The Candidate

  • College Diploma and/or Bachelor’s Degree in Business Administration (Marketing).

  • Minimum 3-5 years of direct-selling and account management experience; experience working in a pharmaceutical, manufacturing and/or GMP facility a plus

  • Knowledge of retail and/or wholesale sales principles, methods, practices, and techniques.

  • Excellent negotiation and diplomacy skills, with a high degree of tact and persuasiveness.

  • Demonstrated experience in closing major enterprise transactions.

  • Able to build and maintain lasting relationships with corporate departments, key business partners, other stakeholders.

Position Benefits

  • Comprehensive Benefit Package (Health, Dental, Vision, & Life Insurance)

  • Group Retirement Savings – Defined Registered Pension Plan (RPP) with employer contributions

  • Paid Time Off Programs incl. vacation, banked time & personal time

  • Employee Reward & Recognition programs

  • Opportunities for professional and personal development & growth incl. tuition reimbursement

We will identify candidates based on the following Catalent Competencies:

  • Leads with Integrity and Respect

  • Delivers Results

  • Demonstrates Business Acumen

  • Fosters Collaboration and Teamwork

  • Champions Change

  • Engages and Inspires

  • Coaches and Develops

About Catalent

Catalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.

Catalent. More products. Better treatments. Reliably supplied. ™Visit www.catalent.com/careers to explore career opportunities, or contact us at

+1 877 503 9493.

Catalent is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin or disability. Accommodations are available for applicants with disabilities throughout the recruitment process. If you are selected for an interview and require accommodation for interviews or other meetings, please advise your Human Resources point of contact or email accessibility@catalent.com.

Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Catalent offers rewarding opportunities to further your career – join the global drug development and delivery leader! You will help develop some of the nearly 200 products we launch each year or help supply some of the over 7,000 products for patients around the world. Our highly skilled, dedicated global team of over 9,500 is passionate about improving the health of patients by combining their personal expertise with advanced technologies to advance science and supply innovative new products of the highest quality to patients globally.

Why Catalent?

  • Gain unparalleled experience by working on multiple products and technologies – we launch nearly 200 new products for our customers each year.

  • We have 20 global pharmaceutical Product Development teams on five continents, who are, at any given time, working on over 700 new products and hundreds of ongoing clinical trials.

  • Our products include some of the latest life-saving medicines as well as some of the most well-known consumer health brands used by families every day.

  • Catalent’s more than 30 global facilities on 5 continents manufacture over 70 billion doses of over 7,000 important medicines and consumer health products.

  • Nearly 1 in 20 doses of medicines taken around the world has been touched by the Catalent team.

  • We have +1,100 patents on many superior patient-preferred technologies used by all the top pharmaceutical, biologic and consumer health companies.

  • We established the Catalent Applied Drug Delivery Institute to drive collaboration and scientific exchange among industry professionals, academics and partners.

  • Many of our 1,400+ scientists are regularly published in top industry journals and present at top industry conferences to advance knowledge sharing and the development of better life-saving medicines.

Catalent is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email along with the job number and title to Jobs@catalent.com. This option is reserved for individuals who require accommodation due to a disability. Information received will be routed to a recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.