Catalent Pharma Solutions Customer Services Executive (6 month FTC) in Swindon, United Kingdom

Job Description

Catalent offers rewarding opportunities to further your career – join the global drug development and delivery leader! You will help develop some of the nearly 200 products we launch each year or help supply some of the over 7,000 products for patients around the world. Our highly skilled, dedicated global team of over 9,500 is passionate about improving the health of patients by combining their personal expertise with advanced technologies to advance science and supply innovative new products of the highest quality to patients globally.

The successful candidate will provide excellent customer service to key customer accounts. They will act as the primary contact for external customers for all aspects of sales order processing from order receipt to despatch. The Customer Services Executive will co-ordinate and influence the smooth flow of your sales orders through manufacturing, testing and despatch.

Responsibilities

  • Receive and enter Sales Orders into Catalent ERP System

  • Generate order acknowledgments through status reports

  • Maintain all sales orders within the system, including rescheduling of delayed orders, realignment of customer dates where required.

  • Communicate customer delays with Planning

  • Expedite batches through manufacturing, testing. release and despatch to ensure on time delivery

  • Communicate shipment dates with internal departments

  • Taking day to day calls and queries from customers

  • Attend MPS and S&OP meetings when required

  • Attend and supply data for Customer Business Review Meetings as and when required

  • Arrange despatch of Customer samples

  • Dealing with returns from customer, including raising return notes, credits and expediting the rework of returned batches

  • Attending regular conference calls with customers

  • Collate and reporting of KPI's

  • Provide and cover other tasks within the Customer Services/Planning Team

Skills and Experience

Excellent written and oral communication skills

Knowledge of Excel

Powerpoint knowledge would be an advantage

Why Work for Us:

Our Vision is to be the world’s most trusted, reliable and innovative drug development and delivery partner by upholding the highest industry standards and exceeding customer expectations, while driving strong, sustained growth for the company.

Competitive salary package.

About Catalent:

Catalyst + Talent. Our name combines these ideas. From drug and biologic development services, to delivery technologies to supply solutions, our highly skilled and dedicated global team of over 9,500 is passionate about improving health and wellness by combining their personal expertise and advanced technologies to advance science and supply products of the highest quality to customers and patients around the world.

Catalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help develop some of the nearly 200 products we launch each year or help supply over 7,000 products for patients around the world. Catalent is an exciting and growing international company where our professionals work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market, for the benefit of patients globally.

Our MISSION is to develop, manufacture and supply products that help people live better, healthier lives.

OUR VALUES are at the foundation of everything we do:

  • Patient First: We put patients at the centre of our work to ensure the safety, reliable supply and optimal performance of our products.

  • Customer Dedication: We strive to exceed our customers’ expectations every day.

  • People: We are committed to the growth, development and engagement of our people.

  • Innovation: We develop and apply innovative solutions, superior technologies and continuously improved processes.

  • Integrity: We demonstrate respect, accountability and honesty in every interaction.

  • Excellence: We have a passion for excellence in everything we do.

Catalent. More products. Better treatments. Reliably supplied.™ Visit www.catalent.com/careers to explore career opportunities.

Catalent offers rewarding opportunities to further your career – join the global drug development and delivery leader! You will help develop some of the nearly 200 products we launch each year or help supply some of the over 7,000 products for patients around the world. Our highly skilled, dedicated global team of over 9,500 is passionate about improving the health of patients by combining their personal expertise with advanced technologies to advance science and supply innovative new products of the highest quality to patients globally.

Why Catalent?

  • Gain unparalleled experience by working on multiple products and technologies – we launch nearly 200 new products for our customers each year.

  • We have 20 global pharmaceutical Product Development teams on five continents, who are, at any given time, working on over 700 new products and hundreds of ongoing clinical trials.

  • Our products include some of the latest life-saving medicines as well as some of the most well-known consumer health brands used by families every day.

  • Catalent’s more than 30 global facilities on 5 continents manufacture over 70 billion doses of over 7,000 important medicines and consumer health products.

  • Nearly 1 in 20 doses of medicines taken around the world has been touched by the Catalent team.

  • We have +1,100 patents on many superior patient-preferred technologies used by all the top pharmaceutical, biologic and consumer health companies.

  • We established the Catalent Applied Drug Delivery Institute to drive collaboration and scientific exchange among industry professionals, academics and partners.

  • Many of our 1,400+ scientists are regularly published in top industry journals and present at top industry conferences to advance knowledge sharing and the development of better life-saving medicines.

Catalent is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email along with the job number and title to Jobs@catalent.com. This option is reserved for individuals who require accommodation due to a disability. Information received will be routed to a recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.