Catalent Pharma Solutions Manager, Network & Voice Services in Somerset, New Jersey

Job Description

Manager, Network & Voice Services

Position Summary

The Manager, Network & Voice Services will report to the Infrastructure Director, IT.

The role will be responsible for managing a team of network engineers responsible for supporting Catalent global network. The individual will be experienced in a broad range of network technologies including WAN, LAN, VPN, VoIP, Load Balancing, Wi-Fi and firewall technologies.

This position is global in scope and is supporting Catalent teams across all Catalent sites.

The Role (daily responsibilities)

  • Development of technology roadmaps in support of data network services and supporting technologies.

  • Act as a thought leader in the identification and adoption of new technologies where applicable to Catalent; Lead the implementation and project support of infrastructure technologies where required.

  • Communicate regularly with management, the project team, and other project stakeholders regarding project activities including planning, progress, issues and resolution, budget, change orders, timelines, etc.

  • Manage the Global Network Operation team providing end to end infrastructure support in a 24/7/365 environment.

  • Identify trends in hardware failures and engage manufacturers to identify and remediate defects.

  • Generate reports for management to display vendor performance, service availability, network performance and change management.

  • Ensure timely action on alerts and resolutions for incident tickets are maintained.

  • Implement and follow ITIL based work flow standards – Incident Management, Change control and Problem Management, Event Notifications, Disaster Recovery, Failover and Root cause analysis. Operational experience with IP networking, network hardware, Network Security/Firewall Management, routing protocols (BGP, OSPF, EIGRP, RIP, etc.) and Wide Area Networks.

  • Oversee and maintain LAN/WAN network, connectivity between all data centers and external business partners

  • Manage third party vendors and external service providers to deliver to agreed service levels

The Candidate (requirements)

  • Bachelor of Science in an Engineering, Computer Science, or other relevant Science Field, or equivalent in working expertise; CISSP, CCNP or JNCP desirable

  • 7+ years’ in leadership roles leading global network teams supporting the full lifecycle management; design, implementation and support

  • Broad based knowledge of IT infrastructure; Knowledge of Cisco & Juniper network devices; Knowledge of network security tools and best practices; Knowledge of Cisco and Avaya unified communications technologies and support VoIP in a global environment

  • Designing global network infrastructure and support models

  • General knowledge of server, storage, infrastructure management tools and techniques; LAN, WAN, VLAN and network security technologies, components and protocols.

  • Experience managing financial budgets; Project Management and/or ITIL certifications

Catalent’s standard leadership competencies that are used to interview and for Performance & Development:

  • Leads with Integrity and Respect

  • Delivers Results

  • Demonstrates Business Acumen

  • Fosters Collaboration and Teamwork

  • Champions Change

  • Engages and Inspires

  • Coaches and Develops

Position Benefits

  • This position has a high degree of personal interaction with individuals at all levels in Catalent and across the organization.

  • Provides high level of reward and accomplishment

  • Medical, Dental, Vision and 401K

  • 19 days of paid time off annually

About Catalent

Catalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.

Catalent. More products. Better treatments. Reliably supplied. ™Visit www.catalent.com/careers to explore career opportunities.

Catalent is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity. If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email along with the job number and title to Jobs@catalent.com. This option is reserved for individuals who require accommodation due to a disability. Information received will be routed to a recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.

Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Catalent offers rewarding opportunities to further your career – join the global drug development and delivery leader! You will help develop some of the nearly 200 products we launch each year or help supply some of the over 7,000 products for patients around the world. Our highly skilled, dedicated global team of over 9,500 is passionate about improving the health of patients by combining their personal expertise with advanced technologies to advance science and supply innovative new products of the highest quality to patients globally.

Why Catalent?

  • Gain unparalleled experience by working on multiple products and technologies – we launch nearly 200 new products for our customers each year.

  • We have 20 global pharmaceutical Product Development teams on five continents, who are, at any given time, working on over 700 new products and hundreds of ongoing clinical trials.

  • Our products include some of the latest life-saving medicines as well as some of the most well-known consumer health brands used by families every day.

  • Catalent’s more than 30 global facilities on 5 continents manufacture over 70 billion doses of over 7,000 important medicines and consumer health products.

  • Nearly 1 in 20 doses of medicines taken around the world has been touched by the Catalent team.

  • We have +1,100 patents on many superior patient-preferred technologies used by all the top pharmaceutical, biologic and consumer health companies.

  • We established the Catalent Applied Drug Delivery Institute to drive collaboration and scientific exchange among industry professionals, academics and partners.

  • Many of our 1,400+ scientists are regularly published in top industry journals and present at top industry conferences to advance knowledge sharing and the development of better life-saving medicines.

Catalent is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email along with the job number and title to Jobs@catalent.com. This option is reserved for individuals who require accommodation due to a disability. Information received will be routed to a recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.